FAQ

All group classes or Private sessions have a 24 hour cancellation policy. All late cancels and no-shows will be charged the full rate of the class.

All purchases made for classes, private sessions, packages, and retail items are non-refundable.

We understand that life can be unpredictable. While we do not offer refunds, we may offer account credit in cases of emergency or with advance notice at the studio’s discretion.

If a class is fully booked, you can opt to join the waitlist. As soon as a spot becomes available, you will be notified by email. We ask you to manage your waitlist bookings. Our waitlists move and you can get in up to 1 hour before class start time.

Please remove yourself from the waitlist if you changed your mind or cannot make it anymore, as your account will be charged if you don't show.

We don’t offer free trial classes—but we do offer thoughtfully priced introductory packages.

These offers are designed to give you the chance to explore our studio, meet our instructors, and begin your Pilates journey—at a special rate.

Yes, signing up in advance allows the instructor the ability to set the class up for you and it also ensures that you have a spot in class and you don’t get put on the waitlist, as select classes tend to get pretty full.

For the safety, hygiene, and comfort of all clients, grip socks are required for all Pilates sessions.

Please arrive 10 minutes before class start time to set up your Reformer or Mat. No late arrivals please, as this will interrupt the class and you will miss your warm-up.

No, we have you covered!

We recommend a water bottle to hydrate during class.

Wear clothing that makes you feel comfortable, and that you can move around in. A comfortable shirt and pants/shorts are your best bet. Sticky socks are recommended, but not necessary.

Please no shoes in the studio.

Yes, we have a large bathroom/changing room.

Please purchase your class online through our booking system/ Mindbody App, before you arrive. We do not currently accept debit.

We DO! You can buy them from our MindBody website, or you can contact us at

hello@westdalepilates.com